Our PracticePolicies & Procedures
Hours of Operation
Consults & visits are by appointment only.
Payment in full is due on the date of service. We accept cash, check, Mastercard, Visa and PayPal Credit.
Credit Card “On File” Policy
It is helpful to our practice if you leave a credit card on file. This enables us to maintain your membership seamlessly.
If you are not a member, your card info will only be used when you incur a charge at the office or when you order supplements or other health care products.
You will be charged a deposit when your appointment is set and the remainder of your induction fee starting on the day of your initial evaluation. You will be charged your monthly maintenance fee through this card.
If you decide to use your bank account then that information and not your credit card will be used.
All of the above is run through Hint Health, which we have partnered with as our on-line financial vendor.
Initial consultations are usually scheduled for 90 minutes. The entire initial consult can last up to 3 hours depending on your condition. Follow-up visits are scheduled for 30 minutes.
Deposit: Because of the busy nature of our practice we require a deposit for new patients. You may use any of the above cards. The deposit will be applied to the cost of the membership. If a “No Show” or late cancellation occurs the deposit will no longer apply to the visit (see cancellation policy below).
Paying by Check: Your check must be received prior to scheduling your first appointment. Once it clears we will set up your initial evaluation. We prefer credit cards or debit cards as they simplify this process.
Doctor provides in-person, phone, & internet consultations.
Phone or internet consults are for 30 minutes. Separate paperwork must filled out for this.
Our office will contact you 1–2 days prior to your scheduled intake appointment. We will send follow up visit reminders via text or email.
All appointments are scheduled for the Eastern time zone.
We require patients outside of the USA to call the office at the time of their scheduled phone consultation (unless other arrangements are made). If this is not possible, then phone consultation phone bill charge will be billed to the client. If your consult is via skype.com (aka. Internet), the doctor will contact you at the time of the consult. These will be done based on Eastern Standard Time in the U.S.
We require at least a two business day notice for new patients canceling an appointment and a one business day notice for established individuals. Otherwise a charge will be incurred. This is valuable time that is taken away from other patients access to care and we want to discourage any potential misuse of the clinics resources. We will use your credit card on file for this, or deduct it from your deposit, whichever is appropriate.
If a patient cancels their membership after their initial visit a one-time early cancellation fee equal to one month’s membership fee will be charged.
Due to the potential risk of error, we request that you do not make telephone requests for prescription refills. Please call your pharmacy and have them send us a refill request. It is best to have your pharmacy fax a refill request directly to our office. The doctor will review your request and your medical file then respond as appropriate.
If it has been more than a year since your last in-person consultation with your doctor a follow-up in-person appointment may be necessary.
Prescriptions originating from a consultation are processed at no charge. If you have not seen the doctor in a year or more, refills of these original prescriptions requested by you that are approved by your doctor without consultation may incur a processing charge per prescription.
Due to the consultative nature of our practice, we are unable to offer round-the-clock emergency availability. Should you have a medical emergency, please go to the nearest emergency facility for care. If you choose to make Dr. Hartman you primary care physician then these services will be available through his primary care office located at Family Practice Associates.
We request that you maintain a primary care physician (i.e., family physician, pediatrician, Internist) and specialists care for your regular medical needs. The doctor’s goal is, to the best of their ability, to help you or your child overcome your chronic health issues. If you choose to make Dr. Hartman you primary care physician then these services will be available through his primary care office located at Family Practice Associates.