Policies & Procedures

Policies & Procedures

Hours of Operation

Visits are by appointment only for patients enrolled in our in-person membership.

Payment

Payment in full is due four days prior to the date of service. We accept Mastercard, Visa, and AMEX. If the card is unable to be processed and we cannot reach you prior to your intake visit, your appointment will be rescheduled.

Credit Card “On File” Policy

It is helpful to our practice if you leave a credit card on file. This enables us to maintain your membership seamlessly.

If you are not a member, your card info will only be used when you incur a charge at the office or when you order supplements or other health care products.

You will be charged a deposit if your application is approved, and the remainder of your induction fee four days before your initial evaluation appointment. You will be charged your monthly maintenance fee through this card.

Appointments

Initial intake appointments are usually scheduled for 90 minutes. The entire initial consult can last up to 3 hours depending on your condition. Follow-up visits are scheduled for 30 minutes.

Deposit: Because of the busy nature of our practice we require a deposit for new patients. The deposit will be applied to the cost of the membership. If a “No Show” or late cancellation occurs the deposit will no longer apply to the visit (see cancellation policy below).

Cancellations

We require at least a two business day notice for new patients canceling an appointment and a one business day notice for established individuals. Otherwise a charge will be incurred. This is valuable time that is taken away from other patients access to care and we want to discourage any potential misuse of the clinics resources. We will use your credit card on file for this, or deduct it from your deposit, whichever is appropriate.

If a patient cancels their membership after their initial visit a one-time early cancellation fee equal to one month’s membership fee will be charged.

Prescriptions

Due to the potential risk of error, we request that you do not make telephone requests for prescription refills. Please call your pharmacy and have them send us a refill request. It is best to have your pharmacy fax a refill request directly to our office. The doctor will review your request and your medical file then respond as appropriate.

If it has been more than a year since your last in-person consultation with your doctor, a follow-up in-person appointment may be necessary.

Prescriptions originating from a consultation are processed at no charge. If you have not seen the doctor in a year or more, refills of these original prescriptions requested by you that are approved by your doctor without consultation may incur a processing charge per prescription.

Emergency

Due to the consultative nature of our practice, we are unable to offer around-the-clock emergency availability. Should you have a medical emergency, please go to the nearest emergency facility for care.

We request that you maintain a primary care physician (i.e., family physician, pediatrician, Internist) and specialists care for your regular medical needs. The doctor’s goal is, to the best of their ability, to help you or your child overcome your chronic health issues.